Oops! I entered the wrong shipping address for my coffee... Now what?
We are sorry that this happened, and we have definitely been there. We understand that mistakes happen, and we want to do whatever we can to get your coffee or tea to you ASAP!
However, we are asking you, the customer, to understand that we are a small business and every time we have to re-ship or re-roast coffee we end up losing money on the sale. Not just losing profit, but losing money. We would like our customers to review and please be understanding of the following policy:
If you have made an error in entering your address, we will need to send you an invoice to cover the complete cost of re-shipping your order once it has been returned-to-sender. We understand that that means your coffee might not be as fresh as any of us would prefer, but unfortunately re-roasting is not an option. If this is not your preference, the other option would be to refund your order, less our cost of shipping and a 40% penalty, because we cannot restock it.
This policy is not our preference, nor is it our first choice. However, the simplest solution to this problem is to carefully enter and review your address as you are placing your order. If you realize there is a problem with your address, please contact us as soon as possible, and we would be happy to fix it! Thank you again for your business, we are thrilled to work together with our customers to get them fresh coffee, as quickly and efficiently as possible!